The automation nobody monitored.
A large automation was assumed to have been running for years. Following the data revealed it hadn’t sent an email in over a year.
COMPASS
A practical guide to building marketing technology systems that actually work.
You’ve got the technology.
You’ve got the data.
You’ve got the platforms, automations, journeys, dashboards, integrations, and more acronyms than anyone should have to remember.
So why does it still feel so complicated?
SOUND FAMILIAR?
If you’ve ever inherited a marketing technology system and wondered what the hell was happening…
The automations.
The naming conventions.
The data extensions.
The mystery queries.
The numbers that don’t match.
You’re not alone.
This is the world Compass was built for.
THE BIG IDEA
A new platform won’t fix a bad process.
More data won’t automatically produce better decisions.
Another automation won’t solve an unclear strategy.
More complexity doesn’t automatically make a Journey smarter.
THE BETTER WAY
The best MarTech teams I’ve worked with aren’t necessarily the teams with the most sophisticated technology.
They’re the teams that understand why they’re building something before they start building it.
THE COMPASS WAY
Think of them as a way to keep your systems pointed in the right direction.
INSIDE COMPASS
WHY I WROTE THIS
That includes the last decade or so working deeply in marketing and marketing technology.
Over that time, I’ve inherited systems with no documentation, automations nobody understood, reporting that didn’t agree with Finance, and platforms where everyone somehow ended up with admin access.
I’ve also watched teams make simple things unnecessarily complicated because they were so focused on what the technology could do that they forgot to ask what it should do.
Compass is the collection of principles I’ve found myself coming back to again and again.
It’s not a manual for a particular platform. It’s not a collection of technical tricks.
It’s a way of thinking about MarTech.
Build systems that are understandable. Follow the data. Document what you build. Measure what matters. Don’t make things more complicated than they need to be.
GET COMPASS
You don’t need another platform.
You don’t need another 47-step Journey.
You don’t need another dashboard nobody trusts.
You need a better way to think about the systems you’re building.
Compass gives you that starting point.
Build Better MarTech.
Follow the data.Understand the system.Then build.